At Violet and Ivy Wellness Company, we are dedicated to ensuring your complete satisfaction with our products. We take pride in the quality of our offerings, and if for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make your shopping experience as convenient and enjoyable as possible.
Satisfaction Guaranteed:
If you are not entirely happy with your purchase, you can return it. We offer a satisfaction guarantee, and your happiness is our top priority. Please contact our customer support team at heyivy@violetandivywellness.com to initiate the return process. Please note that return shipping costs will not be refunded.
Return Process:
1. Contact our customer support team at heyivy@violetandivywellness.com to initiate your return. Please provide your order number, the reason for the return, and any relevant details.
2. After approval, we will provide you with a return authorization and instructions on where to send your items.
3. Please ensure that the items are in their original condition, with all packaging and tags intact.
4. Once we receive your return, we will process your refund.
5. Please allow up to 5-7 business days for the refund to be reflected in your account.
Return Criteria:
– Items must be returned within 30 days from the date of delivery.
– Items must be in their original condition, including all packaging and tags.
Your satisfaction is our priority, and we strive to make your shopping experience with Violet and Ivy Wellness Company a delightful one. If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you and make your experience with us as enjoyable as possible.